Bensons for Beds Chelmsford

The in store experience was very good. Stanley in the Chelmsford store was delightful, friendly, helpful and knowledgeable. Up to this point I was very impressed and we have ordered our chosen mattress. My one complaint however is that, two days later I tried to get answers to a minor query, the phones were not answered at the store, customer services took several minutes to get passed the automated button pressing and then after more time listening to music I was told by an automated American voice that I was number 97 (yes 97 not a typo) in the queue. This is not customer service. It is such a shame because people like Stanley, who was a perfect salesperson, deserves better backup from head office. I hope this does not bode ill for my forth coming delivery. Follow up on delivery. Never did receive my "2 hour time slot" phone call. Phoned shop - they couldn't help. Got a landline phone number for warehouse - waited for them to answer for 15 minutes. This girl was helpful. Eventually got a call from the driver who said " be with you in 10 minutes" Two rather grumpy gentlemen (loose term) delivered mattress. I asked them to take old mattress downstairs as a charity was collecting it soon. They said grumpily "not supposed to but we will" If they had been a bit more pleasant with maybe a smile or two they would have got a tip but their overall attitude made me think better of it. Some training in people skills wouldn't go amiss.

Extremely happy with the way Bensons dealt with an issue which arose with our new mattress within the first few weeks, initially sending Homeserve to rectify the problem, and then providing a replacement when the issue returned.

Great customer service and help in store choosing a double bed and headboard. Staff member was professional and extremely helpful I was kept updated on the delivery date and time with email and a text message. The goods arrived on the allocated time and received a time slot 2 days before and a phone call 10 minutes before delivery The delivery guys were prompt and polite and took the bed base mattress and headboard to the bedroom. The bed is extremely comfortable and the headboard looks great.I am pleased with the purchase

Friendly, knowledgeable sales lady. Not pushy or overbearing. I'm so pleased with my purchase and can't wait for it to be delivered.

Delivery team were friendly and helpful. They took good care to deliver the item in good condition. Well done Tobi and Yelga.