Chelmer Village Opticians - Chelmsford, Essex

The best customer service and care. i attended myself last year with the optician identifying why i get aura migraines and how i could minimise them. which has worked. gp hasn’t been interested in this, just medication. today, i took my 2 children aged 4 and 7. my youngest was very shy and spoke in whispers, the optician made it fun, let her warm up and spoke back to her in a whisper/quiet voice. for my 7 year old, he explained what he was doing and answered his questions in a way he could understand. when he needed glasses, the front of house staff were brilliant at helping us and giving my son all the time and frames he needed to make a choice he was happy with. the best experience i could hope for for my children.

I went to this opticians to get my sunglasses fixed - they had snapped on the hinge (by my son) and after trying several other places this was the only place that said they could help me. customer service was amazing. couldn’t recommend enough

Fantastic service and very friendly staff. i had my eye test here and it was very professional. would highly recommend.

Amazing service, had my eye test last wednesday and had my new glasses by monday. ray helped me choose the perfect pair of glasses after trying all different styles. brilliant customer service the team care about their patients. i will continue to come here

My mother is notoriously hard to please and quite frugal. recently, after our move to the area, i decided to register her at this optician's office since she hadn't had her eyes checked in years and was struggling to see without her glasses. from the moment we walked in, the staff exhibited exceptional warmth and kindness. they treated her with the utmost care and empathy, which immediately put her at ease. despite her initial reluctance, she needed new lenses, a fact she was convinced she could do without. however, she went to pick them up ahead of schedule and sent me not one but two voice messages filled with sheer joy and amazement. for the first time in years, she could see clearly. furthermore, she couldn't stop talking about how nice and accommodating everyone at the optician's office was during her visit. to put it mildly, pleasing my mother is no easy feat, but somehow, this team went above and beyond. it was a heartwarming experience to witness her happiness. i wholeheartedly want to extend my heartfelt gratitude to the exceptional staff at this optician's office. i cannot recommend them highly enough. they are not just great opticians; they provide a level of care and compassion that is truly second to none.