The Bike Factory

I now find myself working in London, so now take the train from Chester as often as I can, however travelling on the London underground in the summer is not a pleasant experience, chatting with Phil, at The Bike factory, he suggested I try a folding bike. I had noticed a lot of commuters travelling with these things but never actually considered one! So without question, I was offered a Brompton to try. Not really knowing what to expect, as a life long cyclist, I have ridden bikes with much bigger wheels for well over 45 years, but wow I was so surprised how well it rides. I had the Brompton for a couple of days whilst working at the Silverstone circuit, it was great, the bike folds into a very small bundle but becomes a bike in less than 15 seconds, following a simple 5 step sequence. Once the bike is built, it rides well and proves to be very agile, which was great whilst riding among the thousands of Moto GP fans. The demo bike was fitted with 6 speeds, which was well suited to all the conditions over the weekend. With a track that covers just over 3 miles, I was able to cover well over 25 miles during the weekend meeting and greeting customers, who all commented on the Brompton. I was also surprised at how many other Brompton riders I found myself talking to over the weekend. This Brompton is a credit to British engineering and clearly benefits from its production for the last 38 years. Big thanks for the Demo Guys, which I know will end up with me costing me money now. I have the bug!

Ordered a new bike for my son but when we went to collect it the staff pointed out it was going to be too small - not now but next year (he's 14 and growing like crazy). Not a problem - we'll find you the right size bike for the same money you paid, even though the spec is better on all the larger ones we have. Just superb customer service at every step - well done Bike Factory!

Hands down the best customer experience I have ever had in a bike shop. Really friendly, helpful, and knowledgeable staff who seem to genuinely care about the customer and want to ensure that you get the items you need/want for a good price. 100% recommended.

Would like to thank Carl, store manager, and his staff for all their help with my e bike issues. When it became apparent my e bike was beyond repair, Carl swiftly agreed to replace with a new bike. This was a great gesture on his part and greatly appreciated. Great customer service which you don't always get these days. Thanks, Andy.

Bought my first bike from their website which was unfortunately slightly damaged in transport. Brought it back to the shop and got it sorted immediately. Staff nice and helpful. Will buy other accessories from them.