Following my first ever accident, I was recommended by my local accident repair garage to take it to Inchcape Chester due to my pedestrian airbag being activated in the accident. I spoke with Stuart who was ever so kind and helpful as I had never been in this situation before and didn't know what I had to do! Within 30min I had a call to say that a recovery lorry had been sorted, this was at 11am. Bearing in mind my car was 2.5hrs away, the recovery lorry arrived at 2:15. Very efficent!! I also spoke with Nicola on the same day, she answered my all my questions about the steps and what I had to do, even though that might have been silly ones! 5 days after I spoke with them and my insurance company, I got a call from them and this time spoke with Chris, he informed my that the insurance company had declared my car a total loss, I was devestated and did have some tears but Chris was kind and reassurring. A week after my initial call I had a courtesey call to see how I was and explained that my car would soon be going to a salvage yard. I would definitley recommend them, thank you so much for making this difficult time much simpler for me