EDAS

Super service! Arrived on time within 24 hours of my call. Repaired in 20 minutes. Highly recommended and will use again without hesitation.

Called Edas as my dishwasher wasn't working, when I called to book the appointment for someone to come have a look I was advised it will be £35 and if he can fix it while he was there he will. If the man had to come back and buy parts he will let me know when he was here. I agreed and got the 35 from my landlord, hoping that it could be fixed without a return visit being needed. The man turned up (this was not the man I spoke to on the phone) he was very polite and managed to fix the dishwasher whilst here. So I said its 35. The man said sorry, its actually 69.something.. (lets just say 70) if he was able to fix it there and then. I was confused because the man I spoke to did not mention this and I didnt actually have the money so had to go into an unplanned overdraft to afford this. My family advised me to call EDAS and ask for the money back (the extra I paid). I was not told it would cost extra and apologies if this is just something I should know.. that there would be more of a charge, but for the less than 20 minutes he was here. I was not expecting more of a charge unless parts and a return visit were booked in. I did ring EDAS back but to just ask if they would inform the next customers that there would be more of a charge if the item could be fixed. I was met with sarcasm and rudeness from the man who originally took my appointment. This reaction was very unprofessional and I feel that when you deal with a company there should be full transparency with costs. The guy that came to the house was lovely and think he should deal with the customers on the phone too.

I've used EDAS for years and wouldn't dream of using anyone else. A couple of years ago the plastic knob on my 30 year old Bosch washing machine refused to turn, EDAS saved me a fortune by finding a replacement. Wonderful family owned business.

Aled, very personable chap Nothing too much trouble. His wife extremely helpful on the phone.