DoubleTree by Hilton Hotel & Spa Chester

We turned up on my wife's birthday 13/10/23. we went into the spa which was nice and clean. only issue in the spa was the lockers could be temperamental and not always unlock when you typed the code in. it appears to be an ongoing problem as the staff are well aware of it. we had massages booked for the afternoon and abbey and nic were excellent and very professional. i would also say attention to detail of decor and finish is very much lacking. if your rating that out of 5 its a 2 or a 3* with much improvement needed. so friday night we had the 3 course dinner booked in for 8pm. drinks came after a little while as it was very busy. then from ordering food starters turned up quick and was enjoyable. sadly mains took nearly an hour to arrive from our starters arriving. the member of staff serving was apologetic and offered us a round of drinks on the house but it was house drinks only so no cocktails or champagne items. mains turned up eventually and they was good but not exceptional. dessert was delicious. the secret cake came out for my wife but the kitchen staff broke the numbers and the candles were not lite so that was disappointing. maybe because it's by hilton then you do expect a bit more. breakfasts both mornings were very good and lots on offer so it balanced out from the night before. rooms were to a good standard but in our room 222 there was dust/cobwebs above the door in the bathroom and our hand flannels never got replenished the day after with room service. the light was also broken in the wardrobe. i can't fault any of the staff they were all 5* whoever we spoke or dealt with. i would say what would make it better in future is for some money to be spent on updating it. a lot of areas feel a bit tired and need some tlc. i would also say the way you enter from the main road but it's stupid how you have to go right and not left. if you turned left it would work much better as you never cross other cars when turning up/leaving so it would vet rid of that hazard.

Nice hotel, perfect location for what we wanted. breakfast was really good and worth having. bar staff very friendly. our bathroom looked a bit tired and in need of re grouting, light on the mirror didn't work.

We had an absolutely amazing stay at this hotel. the spa is amazing, and the hotel stuff is super friendly and helpful. straight away offered us to set up an extra bed for our toddler on arrival. the only small minus point for us was the breakfast as for our toddler with food allergies, there were barely any options. maybe upgrade to some vegan/allergy friendly alternatives. otherwise, stay was perfect, loved the dinner on the garden room.

As you pull into the hotel, you are met by beautiful, well kept grounds. inside, the hotel is clean and tidy, well decorated and modern. our room was lovely, clean and fresh, with a huge bed, which turned out to also be very comfortable. the pillows were a bit too soft and squishy, they went flat under the weight of your head, but weren't so bad if folded double. that's my only minor gripe. all in all, really enjoyed our stay and would definitely stay again.

Beautiful and elegant hotel, with stunning spacious rooms. was very welcomed upon arrival. the room freebies such as mini bar and shower stuff are spot on. this venue has a well equipped gym, pool and spa. the later of which was simply lovely. the treatment on offer are also spot on. left feeling genuinely refreshed after a much needed break.