Crabwall Manor Hotel & Spa - managed by Legacy Hotels and Resorts

We spent an afternoon trying the facilities to see if we wanted to join, wow, customer service is excellent and professional, spa is lovely and relaxing, gym is clean and well equipped. We had a bite to eat at the terrace bar after our relaxing afternoon and the food was amazing, great garden view and friendly service. There are small maintenance issues in the changing rooms, broken lockers etc, but other than that this spa is perfect for quiet workouts and relaxing spa afternoons.

We visited on Saturday for a spa day for a group of 4 friends. The treatments were absolutely amazing and we really enjoyed them, as was the afternoon tea, this was lovely too. The only negative I would say is that there is no relaxation room for spa guests which was super disappointing, and the pool area has around 6/7 loungers to sit on, in the pool area which was open to the public and children's swimming was crazy busy on Saturday so I would say, it wasn't relaxing at all and there was nowhere else to chill other than in the massage rooms, before/after the treatments wasn't great. I would advise to avoid weekends/school holidays for quieter times to enjoy a quiet, relaxing day.

The hotel is beautiful and quite, the room was bigger than expected and then bed very comfortable. The staff is friendly and helpful. However, I think it is too expensive for the type of stay and the claimed stars - you have to buy robes and slippers, for example, ask for a hairdryer (we didn't have it in the room). The spa is a nice addition, but it is quite small and can be very laud as it is open to the public and can get crowded over the weekend. The restaurant is a bit pricey for the quality of food they serve.

Pretty location, picturesque building. We enjoyed the spa and afternoon tea. Small inside but just enough for a mini spa day. Has pool, sauna and steam room as well as a jacuzzi. Bring your own towels and bath robe (this is an extra charge). Don’t forget a plastic bag for your wet stuff in case the dryer is still broken. I wouldn’t recommend walking around in slippers as the floor was wet and very slippery in changing rooms and pool side. Staff did mop it regularly though. They serve tea/coffee at main reception as well as free water or the main bar (down the corridor) serves all drinks. Treatment was good and staff were friendly and professional. Afternoon tea was fresh and served quickly. Nice little spa day though nothing to ‘wow’ about. Worth it if you can get a deal before booking.

Stunning place! Stayed in room 53 which felt like I was sent into a maze to find but the receptionist was very helpful in explaining where it was with a map. There wasn't a lift so carrying the two suitcases up the stairs by myself was a challenge but they do have rooms on the ground floor as well. The room was well maintained and very clean and the cleaners were very friendly. Visited the pool twice and the staff there were helpful.