Mollington Banastre Hotel & Spa - Chester

Great locality for Cheshire Oaks and the zoo. Family friendly with garden area. Breakfast was very basic, not really a full English and no pastries/continental but what was available was fresh and hot. Some areas are dated but has been renovated since my last stay 4 yrs ago. Highly recommend staying and would choose again when I'm next in the area.

A new manager has just taken over and is doing his best to address the many issues. He has a good team with him and hopefully this will help make big improvements to a once excellent hotel. Our room was clean but a little dated, The breakfast was nicely cooked and presented well but limited choice. The swimming pool and spa pool were nice but I nearly fell over getting in pool as there is a sloping ledge that you really can't see. Also there were no toilet rolls in the ladies changing room and a very soiled loo.. It would have been nice if shower gel was provided too and gowns for the ladies having a spa day. This hotel has such a lot of potential and I'm sure the new manager will be successful in turning things around.

A bit shabby and very basic. Our bathroom door didn't shut properly, the TV remote was held together by gaffa tape and the decor of the rooms was circa 1989. However, the staff were amazing, the food was good and it was clean. The pool and jacuzzi were nice, the gym and squash court were great and we enjoyed our spa day. The sauna held a maximum of 4 people so there was always a bit of a wait for that and the steam room was out of order, which was a bit disappointing. Bet we had a lovely weekend, and Chester itself was interesting and vibrant, bur the hotel is 2 miles from the centre so we drove in and parked.

Ignore previous reviews, we checked in with Chelsea at reception who couldn't be more helpful and the next day all of the team followed suit. Facilties were exceptional , I swam every day and the pool and spa area were all clean and tidy and functioning correctly. Breakfast is highly recommended as the quality was outstanding and the buffet meant lunch was not required!! Rooms were clean and tidy and all staff were polite courteous and couldn't do enough to help. The dog loved it too! so we will be back next year or even Xmas for a few days. Thanks to all for a superb stay ... 5star hotel. ( I've stayed in many premium hotels around the world with work and have not had the level of service we got here) Don't let the standards drop team !!! You should be proud of yourselves. :-)))