I spoke to Bill on the 21st April 2020, i had just adopted a dog that i wanted to make sure i give her the best chance at living and staying in her new home, She came to me with what seemed like very little training, i also have another dog that she was going to have to get used it. Bill was very knowledgeable, offered me great advice on various concerns i had and has offered to hold some video call lessons to help me on my way. So far i am very impressed and Bill was very knowledgeable! he even corrected a few things i have been doing with my 6 year old Staff that made total sense!