Alan was fantastic help, he was prompt and very polite, he was extremely helpful and talked me through everything he was doing so that I could best understand what was broken and how to fix it. When he found out I was NHS he offered the work for free! In an out with 15 minutes I was really blown away by how great he was, I have never come across a trade professional that has ever done that for me before. I'll definitely be recommending him to others.