We Are Mortgages

We received an excellent service from Eva at we are mortgages and later on Jay. Eva was always so helpful, she would go away and research anything she needed and got back to us promptly. Eva made a difficult and stressful move a lot easier as we knew our mortgage was all in hand. I would definitely recommend we are mortgages to all! All the staff we spoke to were friendly and professional. Eva ensured that we felt happy and confident with the advice given. Thank you!

Jack, Eva and Sorcha have been amazing. Being a first-time buyer, I had questions about almost everything, the team assisted brilliantly. They were all very helpful and attentive throughout the process. It was a pleasure dealing with the team, I will 100% be returning for future business

Do you want inadequate service, a lack of experience, unresponsive mortgage brokers, late replies, no action, NO APOLOGY, and LOTS of hard credit searches??? Then We Are Mortgages are GREAT! If not, AVOID We Are Mortgages! My recent experience with We Are Mortgages has been incredibly disappointing and frustrating, and not only have I been left financially worse off, but my credit file has been negatively impacted with excessive hard searches and my score has now dropped. I now need to re-evaluate the situation. I feel compelled to share my experience to caution others and AVOID We Are Mortgages as they have been reluctant to offer any further support or remedy to improve my situation since paying the £500 admin fee. I engaged with We Are Mortgages to apply for a mortgage on my first property, however, my experience has been far from satisfactory. Here are some key issues I have encountered: * 18 HARD searches in total (15 from ONE lender, an additional 40+ OTHER credit searches * Submitted a mortgage application with inaccurate information * Unresponsive to emails and phone calls, repeatedly apologising for “back to back with meetings all day”, only calling after 5pm and no update for days * No remediation, acknowledgement of issues or apology Despite raising these concerns with Management (Jack, Founder), I did not receive any immediate remediation or acknowledgement of the issues. Instead, I am currently in an ongoing complaint to resolve these matters months after they have occurred. And better yet… I am still in a worse position both from a financial and a credit file perspective. My credit file has received hard credit searches for THREE calendar months, with an additional hard search over a month after an unsuccessful application with inaccurate information. This service is unacceptable and paying the admin fees is unwarranted. I have received better support and service from other mortgage brokers that do not charge a fee. You simply cannot justify paying the admin fee when your service is substandard. Especially, since the mortgage broker is asking the client what the next steps are and which lender we could use, this is worrying as they they should possess the “experience” to support and find a potential solution. I urge We Are Mortgages to take a moment to really reflect and review their customer service and processes, you do not possess the experience you claim if a customer is left negatively impacted after using your service months later. It’s also quite surprising that We Are Mortgages are quick to judge other mortgage brokers and solicitors for their customer service, yet their service has been by far the worse I have experienced.

Jack and Sorcha have been really helpful. Jack's presentation on offering us mortgage options has been really informative and transparent. Sorcha was really helpful when we encountered problems with our rented property, she provided a lot of insights. Well done to the whole team!

Jack and his team were flawless from start to finish and secured us a great deal in a worrying time! Cannot fault anyone from the team at We Are Mortgages who were all approachable, professional and incredibly knowledgeable. Perfect service and team.