Bannatyne Health Club & Spa Kingsford Park

Visited on Saturday as a birthday surprise for my boyfriend. I was a little skeptical as tried many a time to call reception (called over eight times) to finalise some booking details and had no answer . However, we thoroughly enjoyed the spa. Everything was clean and the spa in general was one of the best ones I’ve been to! I really recommend making use of the relaxation room and the water beds as we spent most of our time there. However, the reception team didn’t inform us of these rooms, we only became aware of them when another guest told us about them. The massages were great and really relaxing. Lunch was good too, the food was very tasty however service was slow and we had to chase up where our mains were. Apart from that we had a great time and would probably come back again!

There is nothing majorly wrong with the place, it's clean and the staff are all great. But there was a general accumulation of issues which overall didn't result in the relaxing day we had hoped for, it just seems that attention to detail is lacking and they are chasing money at the expense of customer experience. In general, there are far too many people. This becomes obvious when you cannot get two chairs together, and loungers are in even shorter supply. We eventually got lucky but saw other couples failing to find anywhere to sit poolside at all. We were unceremoniously kicked out of the pool to make way for an aqua aerobics class, complete with loud dance music which was hardly conducive to the relaxing environment we had expected. This also exacerbated the problem with crowding in other areas, and as everything is in one area the music permeates the whole place. Coffee is Starbucks, but was very poor despite being £4 for a flat white. Served far too hot, with the beans and milk both tasting burnt. We also found out later that the caramel syrup contains dairy, and despite us both ordering coffee with oat milk no one asked about allergens. Lunch was not bad, but again lacked any sort of thought of finesse. My "Moroccan lamb bap with spiced chips" came with the exact same plain chips as my partners Korean BBQ burger, and served on the same untoasted bun which in both cases resulted in a distinct lack of structural integrity.

One of the best Spas I've ever been in the UK. Wonderful atmosphere, overpolite stuff, quiet, and professional masseuses. They have Starbucks coffee (and this made my day even more perfect). Every facility is clean and tidy. The garden is beautiful. Definitely will come back again.

Had a spa day with my mum and sister. 2 treatments each and access to the pool. Full body massage was ok but definitely could improve. It should be smooth and constant movement however it wasn’t full on. One hand was off and on. Had a feeling that therapist checking phone or something. Same with facial. No recommendation what was used for facial either. My mum and sister had better experience and had all information of products used provided. Other facilities lovely. Few options for relaxation, nice outdoor area. Had no time for pool. Downside that no towels provided even if you pay for a spa day. Overall lovely place just need to check who is doing treatments if you are in for that.

Fantastic birthday treat. Beautiful location, wonderful swimming area, such a shame not all facilities were working, and we couldn't get booked in for any treatments even though we tried online days before and tried to call. Long way to come to sit in a pool. Definitely book way in advance Breakfast was delicious