Went to put my Deichmann suede boots on this morning to find that the side of the shoe was starting to come adrift from the base , I was disappointed as although I had purchased them last October they had had little wear , Returned them to the shore today armed with Proof of purchase were I was greeted by Marina the shop assistant . She confirmed it was a manufacturing defect didn’t even ask to see the receipt and I simply swapped them for a brand-new pair !! No charge whatsoever and she even waterproof then FOC too ! Fantastic service , super happy Thank you