Cabello

Review by Donna Cunningham. I love getting my hair done at Cabello so much so I go every 4 weeks!! Becky does my hair and she is amazing. If you want a relaxed atmosphere, somewhere where you feel comfortable, a place where people really enjoy their job and what they do. Look no further than Cabello. Great service and above all a professional and experienced team. Even if you want something a little different, I've seen and heard Becky and her team discuss options on what the client would want and give honest feedback about the clients desired colour / cut! If it cannot be done or it would / could ruin your hair they won't do it!! But what they will do is give you professional advice to get you to what you want. They are 100% honest and genuine at Cabello. 10 years later I will never go anywhere else. Definitely 5/5 ⭐️

I cannot thank Jodie enough, she has completely transformed my hair from a dull dark brown. She was extremely professional and friendly and made me feel very welcome. I will be booking back in with Jodie! All the staff were also very welcoming, cannot wait to come back again!

Hi Cheryl (response to review below) I felt like your review needed a reply as having read it as have all the staff one thing we are all surprised at is you refer to Aimee has a friend and how much you like her! but then felt the need to leave a unfair and unnecessary review that tries to Damage not only “a friend” but a business that’s been successful for 17 years.. that’s aside in am sorry you were unhappy with how you were treated on the late cancellation of your appointment but I must also point out that this is actually the 3rd time in short succession that you have given less than 24 hours one time I believe was 20 minutes prior to your appointment as you can appreciate we were unable to fill your 3 hour time slot. Aimee did make you aware On the first occasion about the cancellation policy but waivered it as she understood your circumstances and again the 2nd time but the 3rd having spoken to you the day before and saying she was happy for you to come to the salon she also gave you the choice then to cancel if you felt you needed too given this was in relation to your daughter having covid not your health problems, but you declined so the £40 she was asking for was the cancellation policy for that day half of your £80 treatment which again is a reasonable price for the Length of time and amount of product that is used on your hair and I would be surprised if you managed to get it any cheaper in a city centre salon as we keep out prices very competitive especially for long term clients. The way I see it is nobody would want to go to their place or work and not get paid for 3 hours however as a self employed mum of 3 your late cancellation meant that’s exactly what happened to Aimee and all other salons ,dentists small business have this procedure in place especially at such a difficult financial time for everyone. As for being passed around to students and other staff members this is a very common process in all salons however Aimee very rarely adopts this approach with her clients and the 2/3 times this has happened is again due to your late cancellation and then trying to get squeezed into a already full day of appointments the next week to which Aimee made you aware she was squeezing you in along with her pre made appointments but you understood and wanted to get your hair done and with your ongoing health issues and anxiety that you have mentioned in your review above sometimes you want to be away from others so we always accommodate this by taken you upstairs or in a quieter room and this involves the help of another staff member.. I do want to just finish on the fact that at Cabello we are a team and all our customers are treated fairly and are welcomed as friends but unfortunately not everyone is always 100% happy although this is a rare occurrence we always say any issue please contact us. I feel that having been with us for a number of years it’s a shame you felt the need to rant on our Google page and not speak to one of us directly and your time as a Cabello customer as ended this way. But we thank you for your years of custom and loyalty and wish you all the best in the future Becky and Tracey

Hannah was fabulous - she really took her time perfecting my hair & from a picture I showed her, she created the hair I really wanted. She offered advice & made my time at the salon enjoyable, I’ll defo be back. Thank you Hannah!