The Alan Higgs Centre

Modern leisure centre with space for various activities including swimming, martial arts, badminton,football etc - Coventry FC academy home. There is a cafe which serves English meals and drinks. Parking is available. Staff were lovely

Great facilties, let down by cleanliness of the changing area by the pool and the shower cubicles and the spa always having problems. The jacuzzi only has bubbles in two areas, why can't all the jets work and the prices of food and drinks in the cafe are absolutely shocking. Egg mayo wrap and a bottle of coke nearly £6.

I was competing in the British transplant games. It's a good swimming pool with good facilities,and I had a look at their gym. Very impressed with that. If I lived in the surrounding area I would definitely be training/swimming here.

I would like to escalate the matter of misconduct and a humiliating incident that happened to me yesterday in the "Body Pump" session. I signed up for a Body Pump session on Friday at 7-7:45pm. I started the session exactly at 7pm. After 5 minutes of warm up, I received an emergency call for which I stepped out of the class and then I rejoined the session at 7:19pm. After joining the session, guy said something which I couldn’t hear clearly and also might have said that I can't continue further, which I couldn't hear due to loud music. Hence I continued under the impression that I can still continue. But after a few minutes he shouted loudly "I told you to get out of my class, you are disturbing the whole class" and "try better luck next time". This happened in front of a full class, which was very humiliating to me. I said, " I am not going to attend your classes in the future and I am going to raise a complaint" and his response was "Thanks for that". After this incident I left the class immediately. The way it was said to me, this was not acceptable. I didn't like the way I was told to get out of the class so rudely in front of the class. I was in the last row and I was not disturbing the class. Since Friday this has caused me so much distress and disturbance that I couldn't stop myself being emotional for the rest of the night. I believe Alan Higgs has set up high quality standards in Coventry in terms of facilities that you offer. As a customer I come to your center to relieve the stress and for my mental and physical well being. The rude and humiliating behaviours such as this from your staff towards customers, is that acceptable to you? What precedence does this set for the center which is meant for customers' mental well being? This is putting me off to come to the center. Me & my family pay in full for the membership, and I believe we have every right to be treated with the respect, dignity and professionally by the staff of the center. I can't tolerate and I will not tolerate rudeness and humiliation.

Dear Mark I am writing to commend you for your exceptional service and dedication to your role as a staff member at Alan Higgs Sports Centre. I had the pleasure of experiencing your outstanding customer service first-hand during a recent visit to the facility. On Saturday, one of our players sustained an injury during our soccer match and was unable to move on the field. We immediately notified you of the situation, and you rushed to the scene to assess the situation. You patiently waited with the injured player, greeting him and making sure he was comfortable while waiting for the ambulance to arrive. Your kind and caring attitude towards the player's well-being was a true testament to your character. Additionally, we were impressed by your follow-up actions. The next day, you even took the initiative to call and check up on the injured player to ensure he was doing okay. Your actions went above and beyond what we expected, and it truly made a difference in the player's recovery. Thank you for your exceptional service and dedication to the Alan Higgs Sports Centre. Your actions demonstrate your commitment to ensuring the safety and well-being of your patrons. Sincerely, c/o HongKonger football team