Had this company fit our house alarm back in 2011, has worked very well ever since with occassional simple maintenance by myself (battery changes, walk throughs, etc). Developed an issue more recently which is when I contacted Classic Alarms for their support. Spoke with James who provided me with instruction over the phone and arranged for him to visit. He arrived, swiftly diagnosed the problem. He explained clearly and concisely what the issue was. Provided me with a couple of options and cost implications. James was professional and courteous. He provided further troubleshooting advice as we hope to have some house renovations. Will contact them again in the future for upgrading to CCTV. Would definitely recommend their service. Thanks James.