I can't say this was my best tattoo experience. I booked via Instagram and the artist was responsive. However when I got to the shop I wasn't greeted, or even treated like I was expected. My tattoo artist then left the premises to go to the shop to get herself and her colleagues a coke and some snacks from the shop. Meaning I was left waiting for over 10 minutes without any explanation. I then had to wait for her to set up when she returned, so I'd waited around 15/20 minutes before any tattooing even started. She wasn't particularly chatty, not a problem; I'd brought something to read with me. But the artist working next to her decided that this was the time to continue with banter. He kept teasing that she didn't have many tattoos, so who would want to use her as their artist. And commenting on how young she was, asking jokes about clients IDing her before starting. I didn't doubt her ability but it didn't exactly make for a comfortable or relaxed experience. I doubt I would use this shop again, or recommend them to anyone. The 3 stars are purely for my tattoo, it's well done. But customer service would score a zero.