Poole Alcock Solicitors

I sought poole alcock's services to assist me with a settlement agreement following the redundancy of my job. in the end, they helped me get a more favourable outcome than i originally would have! the entire thing was so smooth and humanising. i requested to be contacted via their website and, because of my own availability, wasn't able to follow up with them for about a week. they were patient with me and respectful of my time. even better, they acted quickly and efficiently. as my own scheduling issues brought me closer to the deadline for when i needed to sign the agreement, they were able to work within the timeframe i needed. the solicitor i worked with, emily was fab. she (and kellie) replied quickly, were completely courteous, and straight to business. everything was explained to me in plain english, and i was even given advice to make changes to the settlement agreement that turned out to make it even more favourable for me. this is an important point to make! poole alcock gave me very useful advice that allowed me to negotiate an agreement that was even more favourable to me than what my employer originally offered. this is the number one part of my experience as to why i cannot recommend them enough.

I filled in the contact request form on the poole alcock website and within 2 hours i was called back and a zoom/meeting set up for 2 days later with a senior solicitor/ partner. i’d also been contacted by kellie one of the team - senior support assistant for various things that needed to be in order so we could progress the case efficiently. i was really impressed and then during the meeting with jamie i found him to be exceptionally professional providing sound advice, discussing various circumstances affecting my situation and recommending different paths for resolution. i’ve found the company to be really professional and very responsive and wouldn’t hesitate to contact them in future about other legal matters.

The whole team at poole alcock were fantastic and provided a brilliant service. i worked with jamie riseley on the legal issue, and he was fabulous: clear, knowledgeable and very friendly. kellie evans looked after the administrative elements for me, and she was incredibly responsive and helpful. overall, a 5 star experience!

Was met with politeness when calling, couldn’t have been easier to get the help i needed. excellent advice and was updated continuously throughout the process. excellent solicitors, and will for sure be using in the future if needed again. thank you to sarah who answered the phone & forwarded me onto the correct solicitor, very polite and easy to speak to, made sure i was sorted within minutes. thank you to kellie, who made sure to update me on signing documents, and kept me updated through out. thank you to jamie, you were extremely easy to speak to about a difficult matter and made sure i came out of our meeting feeling relaxed & happy! explained terms to me excellently & made sure i was ok before leaving the meeting and made sure all my questions were answered. an email was sent shortly after the meeting outlining what we spoke on & making sure i was taken care of. nothing was too much trouble & i highly value how much i was updated throughout the process. the work was done very quickly & i couldn’t have chosen a better solicitors. x

Excellent service. professional and competent team thank you to james williams and his team for making the process so smooth and getting things wrapped up as quick as possible. excellent communication throughout would use again and recommend