Warren James Jewellers - Crewe

The best jewellers in town as my husband brought my engagement ring and wedding ring from here and reasonable prices a lot better prices than Ernest Jones and when H Samuel was in town and better prices than John Pass Jewellers on Nantwich Road.

I handed my engagement ring into repair before Christmas as a diamond had fallen from its setting. I was told mid January that my ring would be sent back to the store within 2 weeks. Once this time had passed, and the ring wasn’t returned I contacted the Crewe store for an update, as Warren James dont have a proper customer service line. I was told I would get a call with an update, but I never received such calls. I went into the store asking for an update and again I was told someone would call me. Again no one called me. I called and went into the store that many times I can’t even keep track Appalling customer service. I didn’t even get any calls saying they had no update, which should have been a courtesy. After almost 3 months the manager told me that the lady at head office that deals with repairs had been off sick. On the 1st March I had a call from the elusive customer services (who apparently can only be reached my fax within the store) saying they LOST my engagement ring. Total incompetence. I went into the Crewe store today to pick up the replacement. All the staff were standing around, chatting and looking unprofessional. I didn’t received an apology for the awful customer service or anything. In all the service at the Crewe Warren James is appalling and inexcusable. I wouldn’t recommend their services or their jewellery as an engagement ring should be built to last much longer than 2 years.

I purchased some earrings for my wife's birthday. Once we got home and examined them closer we noticed a deep scratch that we missed in the shop . We took the earrings back for an exchange and were told that we had scratched the earrings our selves . We explained that this wasn't the case but Alex Conway the deputy manager wasn't having it and demanded that we leave the shop. Her customer service skills are shocking. Karma is a bit*h though. My advice would be to avoid crewe Warren James . The place needs closing down

Everything the sell is on display in the window. You enter the shop and the assistan brings your chosen item to the counter for touch and close up visual inspection. Reasonable prices and quality goods.

Only one member of staff, bright display of jewellery, all at the lower end of the price scale. Shop was clean and the member of staff was very polite