Clarks

⭐ Very disappointed with both the shoes and the customer service I’m extremely disappointed with my recent experience with Clarks. I purchased a pair of shoes which showed a significant quality issue after just two days of normal wear. For a brand like Clarks, I expected much better quality and durability. I returned to the Clarks Crewe store expecting the issue to be dealt with reasonably, but unfortunately I was told that “nothing could be done” and was refused a swap or exchange. What made the experience even more disappointing was the attitude of the member of staff. When I asked for an email address so that I could raise a formal complaint, I was simply told to “Google them.” I found this response incredibly dismissive and unprofessional. I wasn't expecting special treatment — I was simply asking for help with a product that had developed a problem after only two days. I have since raised a formal complaint with Clarks Customer Services and hope they will take the matter seriously. Unfortunately, based on this experience, I would currently struggle to recommend Clarks, either for the quality of their products or the level of customer service I received at the Crewe store.

Mary couldn't have been more helpful. It was my sons first shoe sizing & she was brilliant! I'll definitely be going back again. 10/10 & would definitely recommend.

Clean and great presentation. Their are many of new summer style of sandals.

Melissa was FANTASTIC!! She was beyond helpful and I couldn’t have asked for a better service! Thank you Melisandre the whole team in Clarks in Crewe…you’ve all been brilliant!

Good shoe shop Helpful staff Just hope they don't close down like the other shops

After leaving a different clarks store with badly fitted school shoes for my daughter a week ago i went to the Crewe store to help get rectified and the staff in there could not have been more helpful and friendly. The lady who dealt with us made sure my daughter left with shoes that fit as they should and ones we were happy with and clearly is very good at her job! Thanks for the excellent service....i will always come back to the Crewe store!