Herbal Inn Bluewater

Well if there was a zero option I would have given that. We read that acupuncture can be incredibly helpful in terms of stress and medical issues. Arrived early. Lady was abrupt and asked us to take a seat. She then went through my medical history. It ended in a lecture about my body needing time and she became increasing irratated by the fact. To the point where I said if you are not willing to help then thank you and I would leave. Literally walked out her room back to the front desk where we met her before. She then came out and spoke to another customer and pretended I wasn't there. Very unprofessional! Waste of time and money!

Went in for a foot massage to try to ease Plantar fasciitis pain, i was told I need acupuncture, went along with as I trusted their advice, after the acupuncture they recommended a 20 minute foot massage. The whole experience was a complete and utter waste of money. I left in more pain than when I arrived, 3 days on and the tops of my feet are really sore after an excessively aggressive massage. They advised I return weekly and was given a treatment plan which would cost £500. I will never go near this place again. terrible experience.

Went to get my never ending neck pain fixed. Got a 30 min massage by Gary. Was absolutely brilliant. He knew where the problems were. I will surely go back. Definitely recommend.

I found this Chinese practice excellent, my mother has arthritis bad in her arms, she couldn't raise her arms, I decided to take my mum as we have been doing all sorts on the NHS and it didn't help. Lots of medications and we were worried about the side effects. This chinese practice examined her, they recommended light, heat massage and acupuncture, with Herbal tea, it was the best decision we made, mum is so happy and travels from Berkshie to Kent to have I done quarterly. Staff were fantastic looked concerned for my mum and gave her the best care🥰

This place is awful. Went in with back pain and left with excruciating back pain and a £55 bill. When explaining my issues the man said call you GP and get and MRI. he then said acupuncture will also help, my husband questioned this and he was so rude and abrupt and recommended he Google the benefits. TBH this was a red flag but I was desperate for relief as I had been in pain for days. My husband begrudgingly left and I stayed for “treatment”. I trusted this man, he put me in a room told me to dress down and lay face down. I did as he asked and he stuck a few needles in my back and said “go to sleep and relax” but I began to yelp in pain and so he removed some needles. He then left me for half hour in the room, it was cold and I didn’t have a clue what was happening. He returned after 30 mins and “massaged me” this was not a massage it was torture, he was pushing with his knuckles to the point they were cracking and I was saying it hurts but still he said it will help. After 15 minutes of hell he ended the vigorous painful massage with a huge slap on my back and said get up slow you will be light headed. In reception I told him I feel worse and pain is worse and they said my situation was urgent for an MRI and very serious. He then said something in his native language to the lady at the till and walked away. She then said your situation is severe. U need to see a GP and asked for £55 for 45 minutes of torture. She told me to Google my symptoms. I left this place feel humiliated and ripped off. My back pains a lot worse and am seeking proper medical advice as the pain now radiates down both of my legs and into the groin which it didn’t before. No idea what they have done but I really don’t recommend.