New Royal China

We honestly reviewed this business on just eat over a year ago as we waited 2 hours for food for it to arrive and it was stone cold. The restaurant agreed the service was poor and refunded so we could get food elsewhere. Today we tried to order again to give them another chance and they cancelled our order! We tried several times and it kept being cancelled. We phoned and asked why and they said because it was because we left them a poor review a year ago! Are you joking? We left you a poor review based on poor service which you agreed with and now you won’t give yourselves a chance to change our minds?! £60 a month regular order like we used to put in you have lost out on. Disgraceful customer service. Absolutely no way to run a business.

Missing ordered when ringing up they claimed we never ordered it, even though we got them to repeat our order back, just rude and useless, never ordering from here again, they will take your money and say you didnt order what is missing even tho we did

Missed items on order, when we thought it was just the chips they told us they would knock it off the next order. We then realised more items were missing and was told I’m a liar. Have used for years as food is always good but the customer service has been awful lately so went elsewhere. Decided to use tonight as son prefers a certain dish from here. Wish we hadn’t bothered

One of my favourite places to get food, I like everything from here except there Kung Po chicken, the best kung po is from Conley Road China Express along with there crispy Mongolian lamb in soy sauce.

I've had it a few time was nice. food order was wrong and rang up to swap got the phone put down on me 3 times shouting Chinese language to me. prawn on toast was wet disappointed is a understatement all I wanted was my right dish that's meant to be satay chicken