Delta Hotels by Marriott Bexleyheath

Hotel is centrally located .. Close to public transportation and lots of eating/shopping areas. The hotel lobby is welcoming .. The rooms are very spacious but not as clean as I would like. I doubt the bedsheet was changed from the previous guest. The duvet cover had some blood /other body fluid stains on it, the carpet wasn’t vacuumed and the bathroom wasn’t as clean as I would like. Bed was comfortable but the temperature in the room was freezing. Thermostat was useless and they eventually brought me heaters which helped .Overall a nice hotel to spend a couple nights.

Definitely did not meet our expectations! We booked a room there for 4 nights as family and friends of Marriott members (three weeks in advance). On the day of arrival, the receptionist told us that the hotel is overbooked and they don't have any rooms free for us! They ended up giving us probably the worst room in the hotel where nothing worked as it was supposed to including the locker, toilet flush, and telephone! We changed the room the day after. Generally, the rooms were OK but not for a four-star Marriott hotel! They do not have any refrigerators, the rooms are too noisy, and we were constantly bothered in the middle of the night by the Ambulance alarm from the street or other rooms. The staff is not friendly at all. Most of them are not informed of all the rules at the hotel. For one simple question about discounts on breakfast, I had to go twice between the kitchen and reception without any clear answer. I would say there was only one receptionist there that looked nice. The location is good in terms of access to bus stations. However, you should most likely change to underground in between.. so always count on at least 1 hour to reach the city centre. So I do not recommend this hotel to those who wish to enjoy their stay in a quiet and respectful hotel at all!

Beautiful entrance,polite staff and smells fresh. Rooms were dirty stale food, rusty taps, stains on the carpet that look like bodily fluids! Hairs on dresser it just wasn’t worth the money. The rooms need to match the pricing we paid £184 for 1 night. The cleaners kept distributing us even though checkout was at 12pm. Overall would I stay there again…Yes if I needed to be that side of kent. But otherwise no I wouldn’t go out of my way purely due to the cleanliness of the hotel as other than that it’s a lovely hotel.

Service was great. Everyone there is really friendly and they are the only reason I would say go there. However the rooms and hotel are in general dated. And the heat didn’t work. In fact if you turned it on it made the room colder. Location really depends what you’re looking for so it’s hard to rate this. There is definitely places around and there is pretty good public transportation however in comparison to somewhere more central London it obviously isn’t going to compare. We tended to take Uber to train station (bexleyheath or abbey wood) as the buses just seemed really long.

I am excited to write a glowing review for the hotel where Claire and Elizabeth provided exceptional customer service during my stay. Their commitment to ensuring a memorable experience truly made a difference and enhanced my overall stay. Claire, with her warm and friendly demeanor, set the perfect tone for a welcoming arrival. She went above and beyond to ensure that we was comfortable and had everything we needed for a pleasant stay. Her attention to detail and genuine care for guests' satisfaction were truly commendable. During breakfast, Elizabeth's attentiveness and exceptional service stood out. She greeted us with a warm smile, ensuring a positive start to the day. Elizabeth's genuine care for guests needs and making sure we had a good breakfast by bringing our more bread, tea and coffee made the breakfast experience truly enjoyable. The hotel itself was also outstanding, with comfortable rooms, excellent amenities and a convenient location. However, it was the outstanding customer service provided by Claire and Elizabeth that truly set this hotel apart. Their professionalism, enthusiasm, and dedication to guest satisfaction made a lasting impression. I would highly recommend staying at this hotel and experiencing the exceptional customer service provided by Claire and Elizabeth. Their commitment to making each guest feel valued and cared for is truly exceptional. Thank you for creating a memorable and enjoyable stay.