Sizzled

Went for lunch. Ordered the half chicken. Which wasn’t cooked properly (see photo). Complained to the duty manager, who looked at my food and shrugged his shoulders…. Such an odd reaction, he seemed completely clueless about what to do next. After a few moments of awkward silence I asked for a refund, he looked at me as if I had two heads but then when it was clear I wasn’t going anywhere he duly took cash from the till, and offered a belated “sorry” as he reluctantly handed the cash over. I saw the cooks then look at the uncooked chicken and also shrug their shoulders. A very odd experience indeed, no-one really seemed to care a customer nearly ate raw chicken… I’ve looked for a head office to complain too but they don’t seem to have a presence so a Google review it is. No details on their website. From companies house their director appears to be Efthymios NIKOLAOU I’ll probably write to him too as staff training needs some attention.

At first I was not going to eat here but a member of staff called Nabillah handed me a menu and was really friendly, she knew the menue well. I would not have stopped if it was not for her. Great customer service and the food was great too.

Ate here yesterday, servers didn’t really interact more interested in talking amongst themselves but was here for the food anyway. Portion size small and meat was warm at best but finished it all so wasn’t that bad but wouldn’t be returning. Fast forward later on started getting stomach pains, woke up in the night rushing to the toilet (not good) have been in bed all day with muscle aches and pains yep mild dose of food poisoning. Was with two others all ate the same dinner the night before, all had the same breakfast and lunch they went to McDonald’s I ate here! So glad I never took my kids here can you imagine!!!

Food was amazing. Staff were very pleasant and the food was piping hot. Prices were very competitive but cheap . I would certainly come here again and have lunch. It is situated in a fantastic point at blue water. You would see it and straight Way. I give this place 10/10

I normally love going to Sizzled, I love their wraps and the seasoned chips, however the Bluewater store has recently employed new staff including a new chef, and my chicken absolutely stank and was pink!!!! Thank god I realised before I actually swallowed any of it, so I went straight back and they offered a replacement, however it has completely put me off going there. They were able to give me a refund thankfully, so I was impressed with the service but sadly not impressed with the quality of the food.