Optical Express Laser Eye Surgery, Cataract Surgery, & Lens Replacement Surgery: Dartford

I recently underwent laser eye surgery at the Harley St Clinic but had my initial consultation at Dartford and I couldn't be happier with the results. The entire experience was nothing short of outstanding, thanks to the exceptional care provided by the staff, particularly Hardid, who went above and beyond to explain everything and do all relevant tests. From the moment I stepped into the clinic, I was greeted with warmth and professionalism. The environment was clean, comfortable, and had a calming ambiance. The entire staff was friendly, approachable, and ensured that all my concerns were addressed.

I had LASIK treatment 24 hours ago and I am astounded by the results. The pain has subsided, the blurriness gone, I can see EVERYTHING. Best money I have ever spent and everything from my first consultation to my post op check up, was just easy and comfortable. I would recommend this treatment and this practise to anybody I talk to. Life changer. Thanks all involved 🙏🏻

What a team, led by the wonderful Hardip. I was treated to the best of care, they all helped to make me feel at ease, the surgery was quick and efficient. My head feels like its on a swivel, I don't know what to read first. Certainly a game changer, would recommend to all.

I could not be happier with my results. Great service from the whole team from the beginning to the end. A big thanks to Hardip for going the extra mile. Honestly can’t go wrong with this group. Everything went smoothly and no issues whatsoever.

My wife Booked a FREE laser consultation as ADVERTISED and when we arrived the rather snotty assistant said we would have to pay £100 for the consultation!! (Even though someone had rung my wife to confirm the appointment and what it was for). Very unprofessional. Needless to say we declined the offer to now pay. Cannot recommend at all after -having had bad experience of their customer care after lens replacement surgery (not cheap!) and mistakenly thought they may have improved. Unfortunately proved wrong and the usual uncaring service still exists. Go somewhere else for your eye needs. **** UPDATE! ANOTHER * (yes, one star) REVIEW! After being telephoned by Customer Services yesterday to apologise for the ‘misunderstanding’, I asked exactly what this misunderstanding was? It turns out that customers get ONE free consultation in their life time, and as I had lens replacement surgery 10 years ago, that initial consultation counts as my one free one!!!!! 😂 (and was explained to that this would be in the terms in my paperwork from 10 years ago!!) Because they didn’t tell me this when they telephone you beforehand to check what you’re going for (and it was for a different matter by the way), then I could rebook my appointment for ‘free’. The Dartford manager would be informed of this ‘misunderstanding’ so that they could discuss the matter with their member of staff. Doesn’t help the fact that me and my husband (taking the afternoon off to be able to drive me - as recommended) wasted over an hour of our valuable time (and petrol money). Because phone calls are recorded I’ve insisted that the C Service Manager listens to this call and contacts me with regard to the very reasonable £50 compensation I’ve asked for for wasting our time. I’ll update this post when /if I hear from them! I won’t hold my breath! My poor husband nearly choked on his laughter and disbelief when I told him of the ‘misunderstanding’ and I’d had my free consultation 10 years ago!! Reading other reviews about the customer care after treatment they all seem to have the same theme- they don’t ‘care’!