Matthew James Removals & Storage

We used Matthew James to transport my home from a Big Yellow Storage, in London, UK, to my new apartment in Madrid, Spain. They were consummate professionals, collecting, tagging and packing everything up in London and then delivering it 3 weeks later to our home in Madrid. All the time we were talking to Matthew James on the phone and there was great communication, always letting us know what was going on, where our belongings were all the way up until the moment of delivery. Everything arrived in one piece, in great condition, as expected. Will definitely recommend Matthew James to anyone that needs a similar service and will go straight to them if we move again!

Have been sent an additional invoice for £600 for 'storage' by which they mean the extra time it took them to deliver my goods from Spain to UK ( it will have taken them 5 weeks although they're now saying they wont deliver until I've paid this new invoice. Is that blackmail I wonder? ). They rely on small print to charge extra. Don't trust them. A really shoddy way to do business and treat customers. Not an honest trustworthy company.

From start to finish excellent service! They definitely went the extra mile to deliver a top quality service. We moved from Paris to London and paid for a platinum service that included packing and unwrapping of furniture at destination, honestly the best investment we have made. Everything was wrapped and packed with special care, each and every single item arrived without any damage, which I did not expect from a Paris to London move including a 2-week long storage. The crews were amazing, they arrived on time and they knew exactly what they were doing. Every single person we had contact with from Matthew James (the operations and payment staff, the moving crew) was extremely nice, professional and efficient! We could even call and arrange a collection of all the packing material (boxes, papers) after having finished unpacking. We were super impressed by that! We cannot thank them enough for making our move so smooth and effortless! We would highly recommend them to anyone looking for an international removal company.

We have made our move from London to Madrid with this company They decided to open the boxes and repack them all The boxes we smashed and many items were broken or lost They put excuses not to refund these items Do not use this company under any circumstances

Could not recommend any more highly. Used a rival firm on the way out which were the same price and offered nothing like the level of quality Matthew James did. Everything was scanned and labelled, extra packaging was provided free of charge to make it even safer than we had packed it. They were extremely thorough and careful with all our belongings and very flexible and quick to respond to our changing demands at very short notice. Absolutely top class for a service where on paper so much can go wrong but they really were flawless.