Clarks

I went to buy first shoes for my daughter. Friendly and professional advice from Max. Great job😀

My daughter needed some new trainers and as she has wide feet I usually take her to Clarks for a fitting. We were served by a young man who was polite and professional without being overly chatty. The man measured as H width then informed me there are only 4 styles in the entire shop to choose from. We ended up going up half a size and down to G width. Have to say after looking online, there are barely any H width shoes to choose from there, too.

Always great service getting my now 3 year old feel measured. I left a bag there with some shopping called up 2 hours later after totally forgetting and the great staff had it saved for me to collect. Excellent. Thank you.

We bought school shoes for our 4 year old son online to find that they were too tight for his feet. We went to Clark’s in bluewater to get his feet measured, without an appointment. Despite it being a busy Saturday morning, we were seen immediately by Jessica, who was very patient and friendly putting our son at ease and helping us find the correct sized shoe. After trying a few, we found some which he was happy with and we were able to return the ones we bought online. It was a very positive experience and really highlighted the value of in-person shopping vs ordering online for these sort of purchases as it means our son can start school in a few weeks with comfortable shoes!

Poor customer service, you will also be only serviced if you have taken your token ticket. If you are new customer who is not aware of this kind of customer care, then you will waste your time at Clark and other possible shopping options. If after you are served being waited an hour with the token and the don't have the size, just imagine the frustration. Poor customer care.