D & M furniture

I perchesed a wardrobe from derby meteor centre as I unpacked my delivery the drawers were badly damaged I contacted the store ASAP then they sent someone out to investigate. This guy was rude selfish and spoke to me like dirt and basically he told me it's customer damaged and instantly would not take responsibility for damaged goods. This guy was so annoying and of no help so I have a damaged wardrobe and I don't have a clue whats happening, this guy was trying to acuse me of damaging the drawers. Avoid this place at all costs

Came across this family furniture store by chance. Very friendly staff when you first step into the store. Bought a few items which were quite expensive only one item would not fit in the car. Delivery was arranged at a further cost of £25. Delivery came early one morning with no prior notice, only item was damaged so sent it back. After numerous phone calls from me(as no one called back when they said they would) got another mirror delivered to find the item was damaged again. Again numerous phone calls to the company that didn't meet my needs with bad customer service skills. Finally decided to call it a day as their standard of service was unacceptable. Had to phone up for a full refund as again wasn't contacted when i was told i would be and the guy dealing with all this mess had gone on holiday. Finally got the refund , but, i would never use this company again.

Delighted! friendly, personable, not expensive but quality. Super fast deliver, would definitely use them again.

Good prices friendly staff, not pushy like dfs nest door

DO NOT BUY from this store as their aftersales is really none existent. I ordered new bedroom furniture, a bed and a mattress. Spent quite abit of money .When buying the mattress we tried a few and settled on a Allure 5000. Now apparently, they do not do a comfort guarantee which I wasn't told about . The mattress arrived and it seems a lot firmer than the one in the showroon so I asked if we could exchange it for a softer one . The reply I received was NO. They do not operate a comfort guarantee that's why they are "cheaper" The salesman said that ".you tried it" and there's "nothing we can do about it" . He didn't seem that bothered to be honest. It was a "we've had your money" attitude. Didn't offer a call back from the manager to discuss it with me. Very disappointed. .