easipetcare - Derby

Well don't know where to start with this review, my sister's dog has been really poorly. The vet did see him over 2 weeks ago after struggling to get an appointment with them. They gave him antibiotics but don't know what for he was struggling to breathe after a week's time she contacted them again to say he got worse and all they said there wasn't a vet on site they told her to contact there sister vet at white cross whitch she did and they said couldn't find anything wrong with him. Well my sister contacted easipets again yesterday to say he was really poorly and needs to see a vet and they said they can't give him appointment. So she's rang a vet's in Ashbourne and now it turns out he might have tumors or pneumonia he can't breathe properly and bringing loads of thick foamy stuff up . I'm absolutely disgusted in easipets as he might not survive. He's had blood test with new vet's so got to wait and see what outcome is I'm with easipets myself but I will be changing vet's after this

We have had several cats registered and treated with these vets and apart from one minor niggle which we did complain about we were satisfied. However that all changed last Friday, our youngest cat fell ill and deteriorated fast, because we hadn't registered her they were not interested in seeing her, they (a vet, not a receptionist) didn't even look at her. Consequently, we couldn't get her in at another vet until Monday morning, she was in such a state that the vet who saw her was shocked, and blood tests told us she had renal failure, how could you, Easipetcare let a small cat suffer? You didn't even look at her. She needed urgent treatment to end her suffering. We will not be bringing any of our other cats back for treatment here, what's more, we have heard similar stories from friends who have been let down. We have now found a lovely Veterinary practice elsewhere and all our cats are now registered with them.

Fantastic job of looking after my dog. Great communication. If I have any problems I talk to them about it and they listen. Wouldn’t go anywhere else! My dog loves going to !

Very busy on arrival but my arrival was still acknowledged. We were called in slightly late, almost 10 minutes, the vet knew we were there for vaccinations and was very patient with my dog as he’s really anxious at the vets. He remembered our last visit (a quote for teeth cleaning) answered all my questions/ concerns about it and booked us in for the procedure whilst in the consulting room. Really good service and care for the animals!

Cosmin is the best vet ever. Tia our elderly cat became diabetic and needed insulin twice a day. He gave us his time to explain everything. He did not rush any appointments we had with him and his care was not only about our cat but for us too. Sadly this week Tia reached end of life and after 15 years we are heartbroken 💔 the care she received to end her life was sympathetic and we had as much time with her as we wanted. We miss her so much ❤️ Picture taken 6 days before we lost her enjoying her garden and not a care in the world 💕🌈🌈🌈