Very poor customer service.
Went in looking for cycle accessories, I was directed towards a particular section, without any friendliness or helpfulness. The particular accessory I needed was actually on display without any fittings. In fact there were no fittings to be found anywhere.
No apologies from staff, no alternatives offered.
It was almost a lesson in how Not to deliver customer service.
Couldn't get out quick enough.
Aug 29, 2023
This bike shop and staff are brilliant. I wouldnt go anywhere else. They cater for every possible issue. I have used their services on many occasions and have been impressed with their professionalism, knowledge and customer care. Pricing is also very fair and work is done on repairs in a timely fashion. Keep up the good work guys!
Jul 11, 2023
Purchased online, very happy with the communication and prompt responses to my questions via email as well as shipping speed! Will definitely recommend!
Nov 10, 2023
Lee and his staff have been awesome. I've built, bought and sold lots of bikes in the last few years, but they are always there to help, just bought 2 super frames and they undercut all online markets, its took me too long to appreciate what they do for the local community!! Chapeau!
Nov 17, 2023
I was impressed with the two genuine guys yesterday. Very helpful. Didn’t make me feel like an idiot with starting out biking again and not knowing stuff. Impressed with the receipt too could see exactly what I’ve paid for so much so I came home with something not on my receipt so will pay next time I’m passing. I’m sure they will be absolutely fine about it. These things happen when purchasing loads of stuff.
Impressed with their helpfulness. Their prices for services are very reasonable.
Thank you 🙏
Very poor customer service. Went in looking for cycle accessories, I was directed towards a particular section, without any friendliness or helpfulness. The particular accessory I needed was actually on display without any fittings. In fact there were no fittings to be found anywhere. No apologies from staff, no alternatives offered. It was almost a lesson in how Not to deliver customer service. Couldn't get out quick enough.
This bike shop and staff are brilliant. I wouldnt go anywhere else. They cater for every possible issue. I have used their services on many occasions and have been impressed with their professionalism, knowledge and customer care. Pricing is also very fair and work is done on repairs in a timely fashion. Keep up the good work guys!
Purchased online, very happy with the communication and prompt responses to my questions via email as well as shipping speed! Will definitely recommend!
Lee and his staff have been awesome. I've built, bought and sold lots of bikes in the last few years, but they are always there to help, just bought 2 super frames and they undercut all online markets, its took me too long to appreciate what they do for the local community!! Chapeau!
I was impressed with the two genuine guys yesterday. Very helpful. Didn’t make me feel like an idiot with starting out biking again and not knowing stuff. Impressed with the receipt too could see exactly what I’ve paid for so much so I came home with something not on my receipt so will pay next time I’m passing. I’m sure they will be absolutely fine about it. These things happen when purchasing loads of stuff. Impressed with their helpfulness. Their prices for services are very reasonable. Thank you 🙏