Yoga Insurance

shanice was really helpful and patient. I have been trying to cancel my policy on line since the 3rd over ten days and she sorted it very quickly thanks

Abbie on live chat was great! The only reason for four stars is because I'd prefer an in person approach. Otherwise Abbie would have a five star review as she was helpful, clear in her replies ( and gave me an answer I wanted to hear!)

I changed my vehicle and needed to get it insured straight away so I could drive it back. The website and the app wasn't working, all I got was an "Oops 404 error" message which is no use to me. As it was after 2pm on a Saturday there was noone to talk to so it couldn't be resolved. I had to buy temporary insurance from another company. You owe me for that outlay. If you are going to be web based, then ensure your website is working. I will not be renewing my policy with you. Totally inadequate customer service when it matters. Not to be relied upon.

The worst insurance company I’ve ever dealt with. Bad communication, no updates, when you get in contact with them (not by phone only by live chat) no one seems to know the same information. I made a claim 3 weeks ago and I am still waiting for any updates. No one has reached out to contact me or give me any updates with regards to my claim. I’ve been left with a car I cannot drive, no courtesy car and no control over the process whatsoever. Very disappointed, already cancelled my renewal with this company. Once I made a claim, Yoga Insurance then avail themselves of any responsibility and pass me on to OneCall Insurance who actually deal with the claim. Not sure why! Do not insure yourself with these companies. Waste of time and money. Stuck in limbo and with no one who can give me any information or talk to other than to get the response “I’m sorry.” Awful service.

Once I got through to the agent on Live Chat she was super helpful and managed to reduce my renewal down by £60 for the year. Very patient with the changes I needed to make too. Would definitely recommend.