Specsavers Opticians and Audiologists - Doncaster

Absolutely brilliant. I am so impressed with the staff - really friendly, helpful and have so much time for you. Thank you for such a positive experience!

Went as an emergency patient on a Saturday and was seen quickly! Cannot praise their efficiency and professionalism enough!

The service I received was excellent, The staff were very attentive, Good communication, Very happy

Easy booking. Optician answered my queries efficiently. Lady who helped me decide on the frames was excellent. Gave her opinion gently and not overbearing.

I suffer from several ailments including Osteoarthritis, brittle bones, Ulcerative Colitis and enlarged Prostate and I also have a very compromised immune system. This was discussed before my visit and The Optician worse a mask and sterilised the equipment, but apart from that and he friendly person who helped me choose my glasses, (though he didn't wear a mask as I previously informed he would) I felt my treatment was awful. Upon arrival I was in great pain with my hip but needed a toilet urgently. I was informed that they have no toilet, untrue as they have a staff toilet. In spite of our pleading I was informed that I had to use the toilets in the nearby shopping centre. I explained I was in great pain and could hardly walk the reply..."Well you have half an hour before your appointment so time to get there and back". I complained later to head office who informed me that they did have a toilet but that as it was upstairs they thought I couldn't make the climb, this is in spite of the fact that they have a lift which had been offered to me previously for my examination. The Optician was very good but afterwards I was left waiting, I found a chair to sit on but was told by a member of staff that I could not sit there, I explained my condition but was still forced to move. I was told that I must sit in the tiny waiting area which was full apart from one seat, two of the people sat there had hacking COVID type coughs, so I was forced to stand in great pain until a safe chair became available. Specsavers from my experience are not disabled friendly and I would not use them again.