Connells Estate Agents Dudley

Poorly mannered and impolite staff. I reached out to arrange a viewing for a property listed as 'Company Let,' with the description stating 'FULLY REFURBISHED THREE BED COMPANY LET WELCOME AVAILABLE NOW.' I was met with a blunt 'we are not interested.' With no explanation. Stop wasting people's time. Much better Agents out there, look elsewhere.

We have been renting from Connells Dudley for 3 years. We found out 3 months ago that the information they provided regarding where our gas and electric metre were incorrect. What they had written in the inventory was incorrect and again what they verbally informed us at the start of the tenancy was incorrect. We have been told by shell that we’ve been overpaying drastically (owed 1000s) and need the closing reading before we moved in 3 years ago (that the agency/ landlord should take before tenants move in) to calculate exactly how much to refund us. I’ve been chasing Connells for the last 3 months and no one has gotten back to me despite promises that they’ll get back to me immediately as this is a serious issue. It’s extremely frustrating that this is an error on their side and despite emails and phone calls we have heard nothing. We know the landlord in the past have also had issues with them in regards to communication when we had contact with him over another matter. We’re seriously considering moving apartments (as we’ve had other issues with them due to poor communication in this property as well- relating to fire and safety) and will never go back to renting a property of Connells Dudley.

Me and my partner were very very pleased on how Tamz was efficient throughout the whole process from start to finish. Both Tamz and office staff are on point when dealing with other enquires to ensure we was happy and we wouldn’t use another estate agents as these are top tier many thanks Matthew and Leilani

Tehmina of Connells was very efficient in handling the handover from a previous tenant, finding a new one and setting everything up. I liked the way the process was pushed along thoroughly and swiftly, while keeping me fully in the loop.

Changed to Connells from another agent and we finally got the service were paying for. Our lettings manager is very responsive and despite a lil confusion over payments it was always dealt with promptly. Happy to continue long term with Connells and would recommend them to anyone who's looking to rent.