I have been using this business for about 15 years and my experience with them is varied. They have managed to ruin two expensive items. I can forgive my coat, which they somehow bleached unevenly, but I am still sore about my curtains. Those lovely, billowy curtains (and quite new) were returned to me as no better than rags. I guess it was their ironing which warped them out of shape, so much so that afterwards they never hung properly. They looked like two lifeless pieces of cloth with the lining sticking out here, but shrunk there and the edges so over-stretched that they billowed horizontally. There was nothing else to do but get some new ones made.... Be that as it may, I still take them my woollens which they seem to be able to deal with, but nothing else.