Boots Opticians Edinburgh - Princes Street

The staff were great, felt very comfortable during the eye examination. Adam then spent a lot of time and effort helping me choose new frames which I really appreciate, made the process very easy and took all the stress away. Couldn't have been more helpful - thank you!

After living overseas for many years my only experience of the NHS was reading negative news stories about long waiting times, poor customer service, etc, so when I injured my eye and went to the Boots optician my expectations were pretty low. However my experience couldn't have been more positive. They took my injury far more seriously than I did, someone saw me immediately and a short wait to see a specialist. I cancelled my follow up appointment two days later as was feeling fine but they called back explaining why it would be better if we went ahead with the check up just in case. The two opticians I saw (Marta and Harris) were great. Knowledgeable, explaining everything very well without being patronising, clearly passionate about what they do and experts in their field. I'm glad to be living in a country where I can access medical care of this high standard for free.

I have used this Boots Opticians for many years and have always been very impressed. The appointment service is easy to use, the staff are always friendly and helpful. The actual eye tests are conducted very well, with excellent equipment. The opticians are always helpful and answer all questions. I recently had to make an emergency appointment because I was worried about a potentially detached retina. I was seen very promptly (they phoned me to move my appointment to same day!) and the tests were quick but thorough. I was reassured that there was no problem, but made to feel like I had done the right thing to come in and check. Perfect customer service.

Fabulous team. All super friendly and very professional. This was my first eye test with Boots and I could not have had a better experience. Felt so well taken care of, from the moment I entered til the moment I left. I will be having all future eye tests here for sure.