PURE Spa & Beauty (Newhaven)

From the beginning, wonderful welcome with excellent tea. Lucy’s massage is something else. I loved the experience, and I will be back soon. Fabulous place for a few hours break in the city.

Note: I have contacted customer service email and received a response from a manager but communication has been poor and the issue was not resolved after the initial email of them stating they are ‘keen to investigate’. I’ve had a Fresh Start package - which is foot ritual, salt scrub and pure massage. The massage therapist did not perform foot ritual in the first place. The massage therapist was lovely and the treatment was very relaxing. However, I am quite unhappy at the fact that the treatment time was greatly reduced. I arrived 10 mins prior to my appointment at 5pm, and my treatment was supposed to start at 5.10pm. However there was a delay due to the previous client finishing late, and I didn’t enter the room until 5.15pm. After changing clothes and chatting to the therapist about my needs, she took a while to come back to the room. The treatment did not start until about 5.25pm. When I checked the clock immediately after the treatment finishes, it was 6.09pm. Which means a treatment that’s supposed to be 70 minutes has been cut short to about 45 minutes despite myself arriving early. I understand changing time could be counted towards treatment time, but I’ve never been to a massage place that cut my treatment time that short. Although the massage itself was alright, I sadly won’t be returning as it is false advertisement and I’m not getting what I’ve paid for.

Amazing massage with Maggie. She listened to all my issues with my back and adapted the massage to suit and it was perfect. Will be booking in again soon.

Lucy was amazing at focusing on my areas of tension and relaxing the muscles. Best massage I’ve had for a long time. I’ll definitely be back!

Amazing. Seriously good. We were welcomed and made to feel an honoured guest. The facilities were surprising to both Debbie and I. The ambience excellent. The treatments we had were exceptional and the care and attention shown is a credit to both Lucy and Chrystal. We are truly delighted with the whole experience. Especially the personal touch we received throughout our booking experience. Thank you all.