O2 Shop Gateshead - Metro Centre

After having a terrible customer service experience at this store, I was on the verge of going to the ombudsman as I'd had enough, but the manager Dan was so helpful, empathetic, kind and also solved my issue. He genuinely seemed like he …

After having a carry-on trying to sort phone contracts over the phone we decided to visit the metro centre store instead. Sahil was the member of staff who assisted us and I can’t praise and thank him highly enough. Not only was he able to …

Great service as usual. Bought a new phone and asked them to transfer the data to the new phone. (We are over 70 so need help😂) We've been with o2 for years and are never disappointed. …