JWP Domestic Appliance Services

Avoid! I found JWP through MyJobQuote for a straightforward dishwasher repair. He was quick to respond and came out for an assessment, though an hour late with no acknowledgement. The diagnosis took about a minute — no tools, no testing — and he took £70 upfront before leaving. What followed was three weeks of wasted time. We agreed four separate appointments. He didn't show up to any of them. The excuses rotated — illness one day, no phone signal the next, a family emergency after that. When I finally lost patience and told him I'd be going to county court and Trading Standards, he returned the money and accused me of blackmailing him. The frustrating part is that I could have avoided all of this. A quick look at his recent google reviews shows this is a well-established pattern — take the money, don't do the work, go quiet. The local engineer who eventually sorted the problem in about twenty minutes told me he regularly picks up customers who've been through the same thing with JWP. I've reported it to Trading Standards via Citizens Advice. If you've had a similar experience, it's worth doing the same — it takes a few minutes and multiple reports can trigger a formal investigation.

James from JWP Domestic Appliance Services and Sales attended on 15th May 2026 to diagnose an ice dispenser fault on my American fridge freezer. He quoted £180 for the part, but after I found what appeared to be the same part online for £90, he reduced the price first to £150, then £125. I paid £125 for the part and £40 towards fitting, with the balance due once fitted. What followed was weeks of delays, poor communication and constantly changing arrangements. Fitting dates were repeatedly moved due to holidays, birthdays, the wrong part arriving, and then on Monday 29th June he said the replacement part had a crack in it and could not be fitted. At that point I requested a full refund. I eventually received the £125 back, but not the £40 fitting payment, despite no fitting ever taking place. The whole experience was frustrating, unprofessional and a complete waste of time. Based on my experience, I would strongly advise avoiding this company.

Can’t speak highly enough about the engineer that came to look at my dishwasher today. His name was James, very polite man and new exactly what he was talking about. …

Very busy company but was able to visit following working day to fix an elderly Neff oven. Very polite, efficient but we did have a problem with tying in time of appointment. However as so busy was trustworthy and were more than pleased with James and his expertise. Would recommend and use again. Chesham Bucks.

Great service :-) The clock on our cooker decided not to work and we couldn't reset it which stopped the cooker from working. James came to have a look at it when he said he …