Very friendly staff at all exchanges - breakfast and dinner service, bar, reception etc Shame about exterior scaffolding, but understandable why this is up as I believe that's because of cladding being replaced. To counteract, you get a lovely view of the River Humber when you're in the restaurant (7th floor). Comfortable rooms. Only issues were: The air con - Hard to switch on. Recommend to keep pressing and to leave on for a while for room to warm up (especially if you're visiting in colder months). Maybe put it in before you leave for dinner, so room temperature is acceptable wheb you return to room. Water pressure and temperature - When having a shower, the hottest temperature is acceptable but would have liked it warmer, plus pressure of water a tad on the weak side. Overall, good value for money. Thanks to all staff for a pleasant stay 👍🏻