Bensons for Beds Hull

Fabulous experience especially when spending such a large amount of money. excellent staff in hull store knowledgeable and very kind from shop to delivery fab service.

All staff from the showroom to the delivery team were friendly and highly professional. i believe we dealt with matt in the showroom who explained the procedure of finding the right mattress to suit our needs. then after using the simulator and discovering what firmness would give us the right support we chose a pillow and tried every single bed in that range until we settled on what suited us. we then received full information about how to recycle our existing mattress, we chose our delivery date and were given full details of how the delivery process would take place. we then received full information from bensons to let us know how our order and delivery were progressing. true to matts word, i received an email about a week before asking if my delivery date was still convenient and giving me the option to move it if necessary up until 5 days prior to delivery. i then received one the day before giving me a five hour window of 7am-1pm. on the day of delivery i received a two hour slot of 8.36-10.36 with a link to track the lorry. around 8am i received a call from the driver to say he would be with me within the hour. my delivery came around 8.40. the delivery men were friendly, professional, and treated both myself and my home with respect. they delivered the mattress to the bedroom and placed it on the bed. they also removed my old one for recycling. everything went smoothly and i felt i was given such lovely detailed information right from the start which was carried out to the letter. thank you everyone who was involved in my journey. you have all been a delight. i've never had such a great customer experience and support from any other retailer in the past. oh, and after two nights on our new mattress i believe the simulator helped immensely in making the right choice. without it i believe we would have got this so wrong! when investing so much money it is vital to make the right choice...however we have 8 weeks to decide whether this mattress is truly the right one so i feel very confident in the company and in our choice. thank you x

Good range of mattresses, helpful, friendly staff. delivery was just over a month but the del team where really respectful of property and took my mattress upstairs for me.

Overall satisfied with customer service from beginning to end. not satisfied with the delivery as they came in a lorry but couldn’t get parked as i live in a busy road, then i had to wait a further two weeks for the bed to come in a smaller van, surly this is a question that customers should be asked prior to delivery in the first place to avoid delays. when the delivery arrived the headboard was damaged so i have organised a replacement but was told 10 working days without a specific date which i think is not ok as i shouldn’t have to wait even longer for my bed to arrive in one piece let alone not being given a date as i do have a busy schedule and i shouldn’t have to change anything for something that isn’t my fault. i was not offered anything in terms of compensation which i am dissatisfied with.