Ian and his team were friendly enough, but on inspection after they left my mum's house... and yes it is my fault for not checking the work properly before they left... all the old paint they had originally taken off was all over the path around the house and on the roof tiles. Two window sills on the ajoining garage which are identical to the others were not done at all and the sanding and prep work on some of the window sills were done very roughly. Would I use the company again? No.