PILOT

Outstanding customer service. I recently ordered a top that was packaged appropriately and delivered on time as advised. Communication was spot on throughout. Unfortunately on this occasion I had to return the item. I was worried initially that I could only contact them via email but I needn't have worried. Customer Services, Claire, was wonderful. She responded really quickly and was helpful and constructive. I returned the item and it was refunded accordingly. I will definitely buy from here again with absolute confidence. Thank you Pilot for such excellent service.

Ok, I've edited my initial review of 1 star, as Pilot have now refunded me the delivery costs of both the original order, and me having to return the item myself.

Bought some shoes that were sold out everywhere! Thank you to Claire; Great customer service and fast delivery! Thank you! Very pleased.