Ramada Encore by Wyndham Leicester City Centre

I wanted to love this place - good value, the staff were all charming, the room was spotless and the breakfast was hot and plentiful. But the first floor "family" room wasn't fit for purpose - just a sagging sofa bed squashed next to the double. The sofa bed couldn't accommodate my children, aged 9 and 6, comfortably - it was too small and dipped in the middle so they kept waking each other up. And the Saturday night street noise was horrific. I'm aware you're going to end up with a bit of traffic in a city centre location but we all woke up multiple times between 11pm-4am with revellers, racing cars and sirens going off every few minutes. All in all a terrible night.

Excellent service. The room we had booked into had a broken window latch, so it would not close. Staff were extremely efficient in moving us to a new room. Our room was clean and tidy, good facilities. All our interactions with the staff were friendly and professional. Definitely stay here again, only next time I'll make sure I have a breakfast! (It looked lush, we sadly had to leave early). Thank you all for a very pleasant stay.

Pleasant stay here. Staff very friendly and efficient. Business room with king bed was light, airy and spacious. Could have done with a little luck of paint here and there, otherwise fine. Good breakfast and service. Location was excellent for city centre, parking and train.

Great hotel! I've stayed here numerous times and have never been disappointed in service, and breakfast is always good! Highly recommend for a quick short break!