Turning Point Leicester (City) Substance Misuse Service

Excellent service, could not fault them. A positive life changing experience.

This service is terrible. I was receiving help over a year ago with only phone calls available. The woman stopped phoning me then sent me a letter saying I was taken off the records due to no contact! I recently tried again to refer myself my details have been taken over the phone twice and twice I have been given an appointment for an assessment over the phone.. both times no one has phoned. Shocking service.

Absolutely disgusting. I was promised an appointment at 9am. They never called. I called them back to discuss this and they said they would call for another afternoon appointment. I received a text message to confirm a morning appointment. Absolutely Ridiculous! Safe to say, I gave up in the end.

I would give these lot 0* if it was an option!! - I received a letter from Turning point (which no one told me about!!) advising that someone would call me for an assessment. No one called. I called them to advise them of this as I did not want to be penalised for anything.. Lady on the phone sounded completely disinterested and useless. Just kept repeating that someone did call when CLEARLY I do not have a missed call or even a voicemail message ????? The people working for Turning point probably need help themselves. Absolutely vile human beings. Disgusting, useless, and pointless company which should be shut down immediately !! The people behind this should be ashamed!

Asked for help over my difficulties with Alcohol. Completed the referral and had a nice conversation from a lovely lady on the phone then booked a phone session then no contact was ever made again I tried to contact them a few times and eventually gave up on them. I took the liberty to help myself overcome my addiction through willpower and techniques now for almost three months. They were not awful people it’s just that I have not had anything from since the first call.