Lock and Key Bar:Kitchen:Hotel - Duke Street

I had the most wonderful stay with a friend. Central location, lovely newly refurbished roomy rooms. Luke and Meg were so friendly, welcoming and helpful. We had a lovely breakfast in the morning. I was slightly concerned about the hotel being attached to the bar and our room being on the ground floor. But all rooms were very secure and the room was so calm and quiet I had one of my best night's sleep in a while.

We had a fantastic one night stay for a birthday celebration. The staff couldn't do enough for us and it was the perfect location to head into town for a meal and drinks. We had a lovely breakfast in the morning too. The bar also serve some of the best cocktails in the city too, which helps.

Had a lovely stay with my partner. Check in was very pleasant and easy. Luke (We hope that is his name) checked us in efficiently. There had been an issue with our room type being overbooked so we were upgraded to a bigger room. The room was lovely and had everything we needed. The tablet at the side of the bed made it easy to contact reception if needed. We went to the bar in the evening expecting to be there for a couple of drinks but Aine was amazing and we ended up staying the whole night. She was very personable and made us feel like we had made a friend by the time we left! The atmosphere was lovely and the live music was a great touch. Made the night fly by! Drinks were very reasonably priced and the cocktails were made to perfection. Breakfast was delicious and we were looked after by Luke again. We are already planning to return and have recommend to family who enjoy visiting Liverpool for a boozy night! Thanks again everyone at Lock & Key!

We stayed here for 3 nights in June. The hotel was lovely and clean but the staff is what really stood out, they were so accommodating and helpful. We arrived early and knew our room wouldn't be ready but they took care of our luggage and even delivered it to our room before we arrived back. I had a couple of requests during our stay and nothing was a problem at all. Every staff member was great but Luke and Meg in particular couldn't have been more helpful. Would really recommend this hotel and we will definitely be back. :)

Very good stay for one night right on the edge of the Concert Square party carnival and Liverpool One but not close enough that you don’t have peace and quiet. Staff are amazing. Friendly and so helpful. The bar is.nice but a shame food finished at 2.45 - but it’s not like there aren’t plenty of other options nearby. Breakfast was great. Wide choice, interesting and flawlessly delivered. Our only quibbles were in the room. It was a lovely room, big and spacious. But no bedside tables, long mirror or plug near the dressing table, and no towel rail in the bathroom. Shower was good but I’d have preferred a door on it! Very good place which with a few additional tweaks in the room would be 5 stars no question.