I visited this shop today, got there at 9:30 this morning to get school shoes for my daughters. 3 members of staff behind the counter greeted us and really welcomed us as we walked through the doors. It really made me feel great and even my 2 daughters giggled with happiness. Worked in retail for 30+ years and always think of good customer service. Service like this is so lovely, even when I was paying at the counter they were so lovely. I often shop in here and never had a bad experience.