Fitness First Tottenham Court Road

Great first experience at this facility thanks to the kind front desk worker, Andre from Estonia! He provided excellent customer service and helped me and my friend to get through sign up easily. He really did go above and beyond and with that being said, the sauna, steam room and pool were fantastic! :D Much appreciation from a New Yorker!!!✌🏽

I highly recommend Fitness First. I often travel and have to deal with trying to find short term gyms, wasn’t the case here. Andre took great care of me and felt like I was at my home gym. Whether you’re in the area for a quick stop or looking for your new home gym, this is the place. Good prices as well for all the amenities and facility.

I was about to workout at the studio around 7:20 pm today and there were two people already in a bit bothered by my presence. They said they have a booking at 8:00pm and I said Ok, but its not yet your time I will leave 5 minutes before. Plenty enough time for me to finish. They were trying to do a video and apparently it appeared that I interrupted them despite the the studio was HUGE! 10 minutes later I was approached by one of them asking me how long am I going to stay? It's not even 8pm and she was asking me to leave so she could make her video. I left politely not saying a word I came down and spoken to one of the staff who was absolutely surprised of what happened and escalated it to the manager. I was frustrated due to the fact I could not work out because somebody needs to make a video at a place that was not even their time yet to use. The manager handled the incident swiftly and professionally and warned them that if it ever happens again they will be kicked out and all their future bookings cancelled. I just want to say I am very impressed on how fast management handled this and how well advocated the members are. Of course I totally respect private bookings within their time frame. But as far as the time prior to those bookings, members should freely be able to use facilities that are included in their subscription and I am happy that the management affirms that. Great customer service and even greater staff support.

Great gym, I have nothing less positive to say about it. Everything is super clean, the staff is extremely friendly and the classes are fun and motivating. The locker rooms are clean and spacious, lots of showers with good water pressure and the sauna and steam room are fantastic features. The free fresh towels are also a great perk.

I had a wonderful experience visiting this gym yesterday. I really want to highlight excellent customer service I have received from Dasha, she was able to assist me and go above and beyond with solutions to my issue. I hope she gets the recognition she deserves. The place was overall very clean and amazing. Enjoyed especially the communal stem and sauna spaces. Could use some essential oil in the steam. Loved it all thank you.