M J Security Systems Ltd
I wish there was an option for zero star! MJ Security is very lucky that I have given them 1 star. Michelle, the owner, needs to take care of clients or we all disappear very soon. The company is fantastic sending bills within minutes but dealing with cases.... and YEOMAN ARC are one of the worst people I have ever dealt with. They don't respond after normal working hours. I think they have one or two employees picking calls on random basis. I did ask Michelle to change the ARC and use a better one, but as she is the big boss, she has decided not to!. I will update this review with the full story of what happened on Monday
Initial communication OK, installation was clean and tidy and payments agreed to be made over instalments, where the issues arises is the after sales…. Trying to have anyone call, email or communicate is not possible. The monitor installed was less than 18 months old and failed, they confirmed its a recognised issue within the company but not prepared to replace, only had a 12 month warranty. The engineer confirmed its a know issue with the supplier and may need to look at changing. Charged £100.00 call out and request £110.00 plus VAT for the replacement, appreciate they are a business but a little steep but had no choice. Tried to challenged the warranty but no one responded to calls or any emails until I threaten a review on Google but still not budging! To cap it off I receive a request for a service only a few days later £150.00 plus VAT. I recommend them to a friend and they completed the installation, a fault arose within 2 months and tried to charge a call out fee!
Excellent Customer Service from initial site visit, through Quote phase and then the most Professional, Polite & Tidy Installation Engineer you could wish for. I highly recommend M J Security Systems and will not hesitate to use them again.
I recently had an Intruder alarm system and a CCTV System installed by MJ Security Systems and from the initial discussion with Jimmy to the complete conclusion nothing was to much effort. The engineers did a great job and we are very happy with the end result, thank you and well done for your professionalism during our installation. I wouldn’t hesitate to recommend this company.
Initially I was overwhelmed at changing alarm companies, however everyone single one of the engineers that has visited our premises so far, has been an absolute pleasure to deal with.
Without exception, engineers have been polite, respectful, extremely tidy and taken their time to explain things thoroughly (to a complete novice).
An engineer was recently overheard saying a friendly hello to a patient he passed in our waiting room. It’s made a really refreshing change, and the team are a credit to M J Security.