Trek Bicycle Manchester Piccadilly

Matthew was superb! From my initial enquiry right up to collection, Matthew gave excellent customer service! His product knowledge (and advice) was second to none and very much appreciated. #superstar Trek Manchester is highly recommended 👌

Fantastic experience and service from the staff at Trek Bike Manchester Piccadilly. I looked online first and had a few ideas of what I wanted (non electric) to replace my old and second hand Raleigh 'sit up and beg' bike. I had some questions, and as a 64 year old grey haired overweight social female cyclist (although I do a fair few miles per week now I have retired!) it is fair to say l went into the shop with some intrepidation. The staff don't know it but if I had felt that they were dismissive , condescending or non inclusive, I would have taken my business elsewhere. As it was, I have had fantastic service at all points - I asked questions that were answered, I was given time to look / sit on bikes and discuss them, and information was given and explained well. I ordered 2 bikes to try out and then returned to test ride them both. I opted for the DS3 version 5 (larger wheels), was given advice on how to maintain the chain etc and rode it home. I have had it about 3 weeks and I love it! It has received many compliments from fellow female cyclists and I have used it loads and on lots of longer rides. Today I was returning from a ride through Manchester City centre when my rear tyre went flat, I was passing Trek and they looked at it and replaced the inner tube straightaway, no charge. Again, wonderful service and I cannot fault them in anyway. This will be my forever bike until I need the electric version, but rest assured Trek Piccadilly, I will buy it from you! I sing your praises to my fellow cyclists and I thank you for your service so far!

I've bought two bikes from Trek and they've been fantastic each time. The first time was my first "real" bike and they were great at talking me through everything and getting me setup Came back for an upgrade after catching the N+1 bug and they were just as great as the first time

Absolutely made up with the staff (Liam and a girl I forgot her name) and serviced i received in store. Listened to me with previous problems with other bike shops only going off side chart and how they never fit me. Ended up purchasing a new bike and it fits perfectly. Would highly recommend the store and hopefully I’ll be back in the future for another bike.