PACK & SEND Salford Quays

I used pack and send to deliver my mac computer from blackburn uk to berlin. i paid £295 for the delivery. but i was shocked to find i had to pay €572 for duty tax in order for them to release it or it would have been returned back to the uk. i would have liked to have been informed of these costs beforehand. hence the 3 stars. i emailed them to tell them thankyou for warning me about the high duty tax costs and i received an email back telling me quote: "good morning michelle, we are actively tracking your shipment and noticed a “delivery not accepted” scan on the tracking, we have contacted dhl for a status update. dhl have informed us that the recipient ______________ has refused delivery as “it was not ordered by him”  it was delivered to the correct address. the shipment has gone back to the local delivery depot. please could you advise the way forward, we can re-arrange delivery but we need to know if the consignee will accept delivery". .... which was a lie and totally unprofessional. it was unprofessional of them for not telling me about the additional charges that would occur once it arrived in germany too. my partner paid the €572 duty tax on it the day after he received the email and the email was a complete fabrication for which they had no real answer for or even tried to answer. please be aware when shipping abroad of high duty tax payments. thankyou brexit. apart from that, my mac has arrived in berlin, speedy delivery and thank god not damaged. i do have some artwork i would like to have shipped to berlin too but i need to try and find out what the duty tax charges will be. as it's cost me £800 to send my mac from uk to berlin. ** edit my partner has opened the package to check it's not damaged inside etc.... it's fine. i had the original box and the styrofoam in the box so really i packed it professionally myself... can't get any better than that.

I love pack & send. i order from many auctions and my preferred shipper is always them. items are so well packed and arrive safely. i really appreciate their attention to detail.

I have recently had my first experience of shipping goods abroad.packing up goods on behalf of 5 family members is somewhat a stressful activity to say the least. however, debbie from pack and send managed to calm my fraught nerves and my mission got completed.all my shipment arrived in perfect condition ,which is amazing when you think it included crystal glasses, a dinner service, computer screen, not to mention the mountain bike. so hats off to pack and send , if you want a job doing and doing well search no further.

Requested these guys to pick up a rare clock from a local auction house. superbly packed, you could have run it over with a truck and it would likely have survived. very good communication as well. a premium service more than worth the money. srg. cardiff.

I recently had to transport three large instruments from the uk to the us and had a great experience using pack & send, salford quays. the instruments were picked up in the uk in their flight cases and then packaged in additional packing and delivered to my door in the us. everything was packed really well and the instruments arrived without any damage. i had been hesitant about transporting these items and kept putting it off, but i'm happy that everything made it quickly and without damage. deborah (and everyone else on the team that emailed) were super responsive and helpful, including sending me the relevant customs forms i needed to fill out. if i need anything else sending in the future i'll be using pack & send again!